Welcome to Fitzalan Medical Group
NEWS - HEALTH WATCH - WEEK COMMENCING 11TH FEBRUARY, 2019. WE ARE DELIGHTED TO WELCOME OUR HEALTH WATCH COLLEAGUES TO WORK WITH US AND YOU OUR PATIENTS FOR THE WEEK OF 11TH FEBRUARY. HEALTH WATCH WILL BE TALKING TO PATIENTS AND CONDUCTING A PATIENT SURVEY. WE LOOK FORWARD TO HEARING YOUR FEEDBACK AND RESPONSES. PLEASE POP IN AND SEE US. OUR SURVEY IS ATTACHED FOR COMPLETION - YOUR THOUGHTS ARE IMPORTANT TO US.
FITZALAN PATIENT SURVEY 2019
Fitzalan Website Notice GDPR
Fitzalan Website Statement GDPR
ON LINE CONSULTING SERVICE.
Please use our online consultation service below or alternatively contact NHS 111, your pharmacist or your Health visitor.
WE ARE CURRENTLY NOT ACCEPTING NEW PATIENTS (INCLUDING TEMPORARY PATIENTS). WE APOLOGISE FOR ANY INCONVENIENCE CAUSED.
We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.
Comments on Latest CQC Report
We would like to share with you all as valued patients of Fitzalan Medical Group the very disappointing news that the practice remains in special measures following a further inspection from the Care Quality Commission.
The visit followed our original review in December last year and the report that was published in March this year.
As a practice team we are incredibly disappointed at the review, but we are committed to the care we are providing to you as our patients, and we can assure you that both of our surgeries remain open.
We are very sorry for any concern caused to you all – either from the report or the media coverage – but we are committed to improving the way we work as a practice and to getting Fitzalan Medical Group out of special measures.
We recognise we can’t do this alone, and we are now working with our GP Federation – Innovations in Primary Care – who have significant expertise in supporting GP practices in our area.
They will work with us to improve the way we work, how we engage and support with our patients, and how we can progress the action plan to address the areas identified by the CQC.
Some of this is about time and resources, and by working with IPC we are confident we can make improvements at pace to continue to provide the care we want for you all as our patients.
Read the full CQC report https://www.cqc.org.uk/sites/default/files/new_/AAAH6448reports.pdf
NHS Choices Feedback
If you've had a recent appointment, or telephone consultation, with a doctor or nurse please do follow the link and provide us with some feedback.
Please only use this link for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this link. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.
Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription.
Partners in Care
Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.
Our centres in Fitzalan Road and Clun Road, Wick provide tailor-made facilities for all our patients and easy access for the disabled.
FMG Application Form - Jun 18
Read the CQC Report Jan 2015 here
CQC report January 2016
CQC report 2017
(Site updated 13/03/2019)