slide 1

Welcome to Fitzalan Medical Group

Coronavirus

Drive Thru

Changes in the Practice Due to Coronavirus UPDATE SEPTEMBER 2020
To all our patients,
We wanted to explain our decisions around face to face appointments. Throughout the COVID pandemic we have seen patients either remotely (video or telephone call) or face to face and have triaged patients prior the being seen. Our receptionists will take some details and then speak with the triaging GP who works with the reception team, who will then advise you of the best course of action.
We are doing it to protect all our patients but more for the patients who are most at risk – the elderly and those with medical conditions.
We are offering telephone appointments first:
We can either deal with a problem over the phone
Offer a video consultation
Call you in to see us if needed
Refer you to hospital / rapid response team if needed
Visit housebound patients
It is helpful if you can call us before 11am as this allows us to plan our day in terms of demand.
The nurse’s appointments will continue at the practice. However if you have any symptoms of cough, shortness of breath or fevers, please do not attend.
Repeat prescriptions
Request them online
Request from your pharmacy
Post through our letter box
We are currently taking requests via the telephone for your convenience.
Please understand the patients most at risk are the elderly and with medical conditions:
Patients over 60
Patients with heart disease
Patients with diabetes
Patients with chronic lung disease
Patients with high blood pressure
We will endeavour to keep you updated in this ever changing environment and thank you for your help and co-operation.
Beverley Wallis - Managing Partner.

 

Please click on the links below for the Hot Hub guidance :

Hot Hub Patient Guidance  NB - WE ARE USING OUR WICK SITE AS OUR HOT HUB CURRENTLY FOR THOSE PATIENTS WHO NEED TO SEE A CLINICAN AND WE NEED TO ISOLATE.  INSTRUCTIONS FOR ATTENDING OUR HOT SITE WILL BE GIVEN TO YOU AT THE TIME OF YOUR APPOINTMENT AS APPROPRIATE.

MEDICINES INFORMATION

DAMN Sick Day Rules

GDPR INFORMATION

Fitzalan Website Notice GDPR

Fitzalan Website Statement GDPR

ON LINE CONSULTING SERVICE.   

Please use our online consultation service below or alternatively contact NHS 111, your pharmacist or your Health visitor.

We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.

 

Online Consultation request

Comments on Latest CQC Report

Or download the latest report/s by clicking the link

CQC Report May 2019

CQC Report August 2019



NHS Choices Feedback

If you've had a recent appointment, or telephone consultation, with a doctor or nurse please do follow the link and provide us with some feedback.

Please only use this link for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this link. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

http://www.nhs.uk/Services/GP/ReviewsAndRatings/DefaultView.aspx?id=43481

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.

Access

Our centres in Fitzalan Road and Clun Road, Wick provide tailor-made facilities for all our patients and easy access for the disabled. 

FMG Application Form - Jun 18

Read the CQC Report Jan 2015 here

CQC report January 2016

CQC report 2017

(Site updated 14/09/2020)
Call 111 when you need medical help fast but it’s not a 999 emergencyNHS ChoicesThis site is brought to you by My Surgery Website