Suggestions, Comments and Complaints
We make every effort to give the best service possible to everyone who attends our practice. However, we are aware that things can go wrong resulting in a patient feeling that they have a genuine cause for complaint. If this is the case, we would wish for the matter to be settled as quickly, and as amicably, as possible.
Most issues can be resolved without you having to make a formal complaint. Try having an informal chat with your doctor or a member of staff first. A formal complaint takes time and minor issues are resolved quicker if you speak to a staff member on sight.
In the first instance please discuss your complaint with the staff member concerned. If this does not resolve the situation, please ask to speak with the reception team leader who will investigate your concerns and offer you further advice on the complaints procedure.
If your problem cannot be resolved at this stage and you wish to make a formal complaint, please let us know as soon as possible and address your complaint to the practice manager who will deal with your concerns appropriately. Further written information is available regarding the complaints procedure from reception or on the Complaints and Comments Policy page.
If you would like to provide feedback online, please complete the Feedback and Complaints triage.