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 We will be closing from 12.30 on  Tuesday 22nd May for staff training. If you have an urgent medical need that cannot wait until the next day please call the normal surgery number for further advice.













Welcome to Fitzalan Medical Group

Fitzalan Website Notice GDPR

Fitzalan Website Statement GDPR

We are currently experiencing unprecedented demand for GP contacts. Your problem is important to us but we are only able to deal with URGENT calls.

If you feel your symptom's are URGENT we will be happy to speak to you to arrange a medically appropriate follow up. 

Please use our online consultation service below or alternatively contact NHS 111, your pharmacist or your Health visitor.


We are confident that our website will provide clear and concise help and give our patients the information they require in an easy and convenient format. It has been designed with the patient’s needs at the forefront of everything, from checking surgery times to letting us know what you think of us.


Online Consultation request

Information about the offer of a breast screen for women aged 70-79


Some women aged between 70 and 79 are being offered the opportunity for a breast screen. The offer of a screen comes after some women did not receive an invitation for a final screen, as part of the routine NHS Breast Screening Programme.

The Breast Screening Programme usually invites women to have a screen once every three years when aged between 50 and 70 (up to their 71st birthday). This means women will usually receive their final screen sometime between their 68th and 71st birthdays.

Most women can be reassured that they will have received their final invitation but there are some women, now aged between 70 – 79 years, who have missed an invitation due to a problem which dates back to 2009.

We are very sorry this has happened and we are now offering the opportunity for a further screen. We will be writing to all affected women registered with a GP by the end of May with further information. A helpline is also available: 0800 169 2692.


How do I know if I did not receive my final screening invitation?

All women affected who are registered with a GP are being offered the opportunity for a screen and will be informed by letter from Public Health England (PHE) by the end of May 2018.

Women affected aged up to their 72nd birthday will receive a letter inviting them for a catch up screen.

Other women, those aged 72-79, will receive a letter providing clear information on what to do next if they choose to have a screen (see ‘Making a decision about whether or not to have a screen below’).

These women, aged 72-79, will be asked to contact the helpline on 0800 169 2692 (set up to support women about this issue) who will link with their local Breast Screening Service to arrange an appointment and invitation letter on their behalf.

Women, aged 70 -79, currently registered with a GP, who do not receive a letter from PHE can be assured they are not affected and do not need a catch-up screen.

However, if you are not currently registered with a GP and believe you did not receive an invitation for a screen sometime between your 68th - 71st birthdays then we advise that you get in touch with the helpline on 0800 169 2692.


Making your decision about whether or not to have a screen

We do not routinely invite women aged 71 or over for breast screening because the benefits of this are unclear. Women over the age of 71 years can however make their own appointments for breast screening every three years if they wish.

Our experts say the research evidence is uncertain about the benefits and harms of breast screening for a woman of your age. For some older women, screening may diagnose and treat a breast problem that would never go on to cause harm if left alone. We call this ‘over diagnosis’. As women get older, there is a higher chance of ‘over diagnosis’ than there is of having their life saved by screening.

To help with your decision you may find it helpful to read the following leaflet: Breast Screening For Women Over 70


Getting support and advice

We understand that finding out we did not send your invitation for screening at the right time might be upsetting for those women affected and apologise for a fault in the system that has led to invitations not being sent at the scheduled time.

For further information, see the FAQs below. A dedicated advice line has been set up for the women affected and also for those that think they did not receive an invitation - call 0800 169 2692 if you need further support and advice.

As usual, all women should continue to be aware of any changes to their breasts and if they have any concerns then they should see their GP.



We would like to share with you all as valued patients of Fitzalan Medical Group the very disappointing news that today the Care Quality Commission has placed our surgery into special measures.

Following the visit which took place the week before Christmas we have worked very hard and already made a number of improvements on what is published in this report – and we want to work with you and the local community to make the practice the best it possibly can be.

As you may be aware GP practices are regularly reviewed by the Care Quality Commission. This is to make sure that health services, including GP practices, are providing well led, safe, and effective care.

The report has been published  and can be found on the Care Quality Commission’s website.

It highlights key areas where we can improve as a GP practice including:

  • How we manage repeat prescriptions;
  • How we monitor and review patients with repeat prescriptions;
  • The number of patients with long term conditions who have had an annual review;
  • How we share and learn across the practice team;
  • There was not a comprehensive audit plan for the practice.

It is important to say that the report did not find any cases where patients were being mistreated or directly given the wrong medication as part of their care.

We are understandably really disappointed as a practice by this report as we are committed to the care we provide for our patients and our part in the local community.

However, we have welcomed the areas the Care Quality Commission has highlighted and have already improved many of these, whilst working closely with the CQC team.

For example, all 7,500 patients who have repeat prescriptions have had a medication review, we have a new system in place to alert the team to anyone who is due their regular review, and we continue to work with all our patients with long term conditions to carry out their annual reviews.

Some of the changes we have had to make have been to how we work as a business, rather than to the care we provide directly to you as our patients. This means changes to our systems and processes behind the scenes. We recognise how important this is, but it is fair to say that sometimes last year this did come second to patient care, and we are now making sure we are meeting all of the standards and requirements we need to achieve.

We know there have been challenges last year, not least the significant increase in the number of patients at the practice, but it is our responsibility to provide high quality care, and we are committed to doing that.

We want Fitzalan Medical Group to be the best it possibly can be – for you, as our patients, and for the staff that work here. We are making improvements, and we will continue to make things better but we also want to hear from you.

NHS Choices Feedback

If you've had a recent appointment, or telephone consultation, with a doctor or nurse please do follow the link and provide us with some feedback.

Please only use this link for comments about the practice and suggestions as to how we can improve our service to you. Medical matters and official complaints cannot be dealt with via this link. If you have a query regarding a medical matter please telephone reception to make an appointment to see the appropriate person.

Serving You

Our dedicated team are here to treat those minor ailments that occur as well as providing specialist management of long-term conditions and clinics covering a wide range of healthcare issues. The technology also means you can now do a lot of things from the comfort of your home such as order a repeat prescription.

Partners in Care

Once registered, patients and healthcare professionals work together to ensure the most appropriate care is provided. This partnership philosophy extends even further and our active patient group exists to make sure that patient needs and the practice offering are always heading in the same direction.


Our centres in Fitzalan Road and Clun Road, Wick provide tailor-made facilities for all our patients and easy access for the disabled. 

Read the CQC Report March 2014 here

Read the CQC Report Jan 2015 here

CQC report January 2016

CQC report 2017

(Site updated 18/05/2018)
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